{"id":182,"date":"2026-06-24T08:25:13","date_gmt":"2026-06-24T07:25:13","guid":{"rendered":"https:\/\/www.wooz.sk\/?page_id=182"},"modified":"2026-06-24T08:25:24","modified_gmt":"2026-06-24T07:25:24","slug":"reklamacny-poriadok","status":"publish","type":"page","link":"https:\/\/www.wooz.sk\/en\/reklamacny-poriadok\/","title":{"rendered":"Complaints Policy"},"content":{"rendered":"

Introductory Provisions and Definitions<\/h2>\n\n\n\n

The service provider is PHX ProFi s. r. o., with its registered office at Kojatick\u00e1 Dolina 228, Kojatice 082 32, Company ID No.: 53 808 720, registered in the Commercial Register of the Pre\u0161ov District Court, Section: Sro, File No. 42421\/P (hereinafter referred to as the \u201eProvider\u201c). The Customer (client) is any natural or legal person who registers for and uses the WOOZ App, which is software for renting, unlocking, and locking a vehicle (hereinafter referred to as the \u201eCustomer\u201c).<\/p>\n\n\n\n

For the purposes of these Complaint Procedures, \u201eConsumer\u201c means the Customer\u2014a natural person who, when using the service, is not acting within the scope of their business activities.<\/p>\n\n\n\n

<\/div>\n\n\n\n

Liability for Defects<\/h2>\n\n\n\n

The Provider is responsible for ensuring that the service provided through the WOOZ App meets the required quality, functionality, and features. The Provider is liable for any defects in the service that exist at the time of its provision, in accordance with applicable laws. The Provider shall not be liable for defects, outages, or a reduction in the quality of the service caused by circumstances on the part of the Customer (such as malfunctioning equipment or an outage of the Customer\u2019s internet connection) or by demonstrable circumstances that exclude liability (force majeure).<\/p>\n\n\n\n

<\/div>\n\n\n\n

How and Where to File a Claim<\/h2>\n\n\n\n

The customer has the right to report defects in the service provided without undue delay after discovering them, but no later than within the statutory period (for consumers, no later than 2 months after discovering the defect, within the total warranty period established by law for services). The place for filing a complaint is the Provider\u2019s registered office (Kojatick\u00e1 Dolina 228, Kojatice 082 32), or it may be filed electronically at the email address reklamacie@wooz.sk. The Provider shall issue the Consumer with a written (or electronic) confirmation stating when the complaint was filed, its content, and the requested resolution, immediately upon receipt of the complaint.<\/p>\n\n\n\n

<\/div>\n\n\n\n

Consumer Rights Regarding Liability for Defects<\/h2>\n\n\n\n

If the service is defective, the consumer has the right to request:<\/p>\n\n\n\n

    \n
  • a) free rectification of the defect (correction of the performance),<\/li>\n\n\n\n
  • b) a reasonable discount on the price of the service, or<\/li>\n\n\n\n
  • c) the right to withdraw from the contract and request a refund of the service fee (if the defect cannot be remedied and the service could not be used properly).<\/li>\n<\/ul>\n\n\n\n

    The Provider is required to resolve a complaint filed by the Consumer immediately; in complex cases, within 3 business days; and in justified cases\u2014particularly if a complex technical assessment of the status of the service or application is required\u2014 no later than 30 days from the date the complaint was filed. After the 30-day period has expired, the Consumer has the right to withdraw from the contract or request a discount.<\/p>\n\n\n\n

    <\/div>\n\n\n\n

    Final Provisions<\/h2>\n\n\n\n

    Relationships with Consumers that are not governed by these Complaint Rules are governed by Act No. 40\/1964 Coll. the Civil Code and Act No. 108\/2024 Coll. on Consumer Protection, as amended and currently in force. Complaints from Customers who are business entities (legal entities and sole proprietors purchasing services using their Business ID) are governed exclusively by the provisions of Act No. 513\/1991 Coll., the Commercial Code, as amended. These Complaint Rules are available at the Provider\u2019s place of business and are also published in the WOOZ App.<\/p>\n\n\n\n

    These Complaint Procedures shall take effect on June 15, 2026. <\/strong><\/p>\n\n\n\n

    In Pre\u0161ov, on June 15, 2026<\/p>","protected":false},"excerpt":{"rendered":"

    \u00davodn\u00e9 ustanovenia a defin\u00edcie Poskytovate\u013eom slu\u017eieb je spolo\u010dnos\u0165 PHX ProFi s. r. o., so s\u00eddlom Kojatick\u00e1 Dolina 228, Kojatice 082 32, I\u010cO: 53 808 720, zap\u00edsan\u00e1 v Obchodnom registri Okresn\u00e9ho s\u00fadu Pre\u0161ov, oddiel: Sro, vlo\u017eka \u010d. 42421\/P (\u010falej len \u201ePoskytovate\u013e\u201c). Objedn\u00e1vate\u013eom (klientom) je ka\u017ed\u00e1 fyzick\u00e1 alebo pr\u00e1vnick\u00e1 osoba, ktor\u00e1 sa zaregistruje a pou\u017e\u00edva Aplik\u00e1ciu WOOZ, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-182","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.wooz.sk\/en\/wp-json\/wp\/v2\/pages\/182","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wooz.sk\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.wooz.sk\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.wooz.sk\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wooz.sk\/en\/wp-json\/wp\/v2\/comments?post=182"}],"version-history":[{"count":2,"href":"https:\/\/www.wooz.sk\/en\/wp-json\/wp\/v2\/pages\/182\/revisions"}],"predecessor-version":[{"id":184,"href":"https:\/\/www.wooz.sk\/en\/wp-json\/wp\/v2\/pages\/182\/revisions\/184"}],"wp:attachment":[{"href":"https:\/\/www.wooz.sk\/en\/wp-json\/wp\/v2\/media?parent=182"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}