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Account, app, and verification.
Download the WOOZ app, create an account, and upload the required documents and a selfie. Add a payment card and wait for your account to be approved. Then choose a vehicle and a rental date.
Document verification is done manually and may take up to 24 hours. If you're planning your first rental, sign up in advance.
According to the published terms and conditions, you need to have at least 18 years, a Class B driver's license, at a minimum 12 months, a valid form of identification, an approved account, and a payment card. These terms and conditions also apply to an additional approved driver.
If you have documents issued outside the EU/EFTA, please check whether they are accepted by customer support before making a reservation. You can find details in Terms and Conditions.
The app will guide you through the process of uploading the required pages of your ID and driver's license and taking a selfie. For your ID and driver's license, these are four photos of documents and a selfie. For other types of documents, follow the instructions in the application.
Take a photo of your entire valid ID so that the information is legible, without glare or blurring. Submit the photos using the designated process in the app.
We check the documents manually. Please allow some time. within 24 hours. Check your verification status in the app. If you need to add photos or your account remains unapproved, contact support.
Just registering the vehicle doesn't mean you can pick it up yet.
Check your phone number, the international dialing code, and your cell service. Wait for the option to resend the code in the app. If the SMS still doesn't arrive, contact support. Do not share the verification code with anyone.
We use these documents to verify your identity and driver's license. We need additional information for reservations, rentals, payments, and related services.
You can find details about data processing, data recipients, and your rights in Privacy Policy.
Car selection, changes, and extended rentals.
You reserve a car for a specific date. You'll need the WOOZ app to pick it up and unlock it.
Select your pickup and drop-off times when making your reservation. We currently use a time range 5:00 – 23:00; availability depends on the specific vehicle and location.
This time frame applies to pick-up and drop-off. Driving during an ongoing rental is governed by your reservation.
You can check the available rental duration and price for your selected dates on the specific car's page. Offers may vary depending on the vehicle, rate plan, and availability. For longer rentals, compare the standard rate with the available packages.
Please contact customer support as soon as possible to make the change and provide your reservation number. Be sure to review the cancellation policy and any applicable fees before confirming your reservation. If you can't find this information in the offer, please contact us.
If you're running late to pick up your order, please let us know. Don't count on the reservation being automatically canceled after 15 minutes.
Extension of the solution before the end of the reserved time. This is subject to vehicle availability. If the app offers an extension, complete the process, including payment; otherwise, contact support. Follow the confirmed new date.
Yes, for long-term rentals, we prepare offers for 3, 6, or 12 months. The price depends on the model, the time of year, your monthly mileage, and availability. Let us know what kind of car you need and how many kilometers you plan to drive.
What you pay and when.
Under the standard daily rate, the price consists of Hourly rates + €0.10 per kilometer traveled + a one-time setup fee of €5. For example, 100 km costs €10 per kilometer.
These amounts include VAT. Fuel and optional extras are charged separately. Hourly rates, packages, and long-term offers may have their own terms and conditions; always check the specific offer before booking.
The package includes a specific rental period and mileage allowance. Before making your selection, check the price, the included mileage, and the overage rate. For our advertised packages, the €5 booking fee is included in the price, so it won’t be charged a second time.
Any additional kilometers will be billed according to the terms of the selected package and vehicle. If you don't see the rate for kilometers over the limit in the offer, check with customer support before booking. Fuel is not included in the kilometer package.
You pay the rent when you make the reservation. The deposit is set aside separately when the vehicle is unlocked. At the end of the rental period, charges based on actual usage—such as mileage and any additional fees—are also billed.
The deposit is held when the vehicle is unlocked. For most standard rentals, the fee is €350. It may be higher for a different vehicle or a long-term rental. Check the terms of your reservation for the exact amount.
You need to have sufficient funds in your account and a high enough limit for online payments. Paying the rent does not mean that the security deposit has been successfully blocked. The security deposit is neither the rental price nor an automatic limit on liability for damage.
Use a Visa or Mastercard that the payment gateway successfully verifies and that allows for both the payment and the subsequent blocking of the deposit. Do not use one-time virtual cards.
A standard reusable virtual card differs from a one-time card; its acceptance depends on verification by the payment gateway. You'll see the available payment options during checkout.
Do not send anyone your full card number, CVC, or bank login credentials.
If an app offers to top up your credit, it is payment to a wallet. This is a different process than temporarily blocking the amount on your card. If the deposit cannot be blocked, please contact support first so we can verify the status of your reservation and payment.
The wallet balance is settled separately; contact support to request a refund of any unused credit. Don't assume that it will be automatically released at the same time as the card block is lifted.
Once the lease has ended and all related obligations have been settled, we will request that the remaining hold be released. The timing of when the amount will reappear as available also depends on your bank.
If you have a question about a held amount or your wallet balance, contact support and provide your reservation number.
Checking the car before a trip.
Check the body, windows, tires, interior, fuel, and that you have the necessary documents and equipment. Take the photos required by the app. Before you set out, save the WOOZ contact and check where the roadside assistance contact for your vehicle is listed.
Take a photo of any new damage or dirt and report it before driving. If the car's condition raises safety concerns or you are missing the necessary documents, contact customer support before you leave.
When you reach the vehicle, follow the rental instructions in the app and select "Unlock." Wait for confirmation and for the locks to open. The response time may vary depending on your mobile connection.
The app grants you access to the car. The method for starting the car depends on the model: some use a button, while others use a physical key. Follow the instructions next to the vehicle, and when you return the car, place the key in the designated spot.
Check your phone’s internet connection and follow the instructions in the app. A weak cellular signal near the car may limit your ability to control it. If you can safely move the car to a location with a better signal, do so; however, the return location must match the reservation.
If the problem persists, contact support. Simply parking the car does not mean the rental is over. Check the confirmation in the app or verify that the rental is complete with support.
Follow the instructions for your specific car. For an automatic transmission, check that the gear is in the "P" position and that the brake is applied; for a manual transmission, check that the gear is in neutral and the clutch is depressed, as specified in the vehicle's manual. If the model uses a key, check to make sure it is present.
If the car still does not respond, contact support and describe the message on the dashboard. Do not operate the vehicle in a way that could cause damage.
Fuel, parking, and rules of use.
Fuel is not included in the rental price or the per-kilometer rate. As a general rule, you pick up and return the car with a full tank of gas. If the tank isn't full when you pick it up, document the level, report it, and work out the next steps with customer support.
If you do not refuel the vehicle, the missing fuel will be billed according to the price list for that specific vehicle. Refuel only with the fuel specified for that model.
Park in a designated spot and follow local rules. You are responsible for paying for parking during your rental. In areas with a weak cell signal—such as some underground parking garages—your ability to control the car via the app may be limited.
A brief stop or locking the car does not terminate the lease. The vehicle remains reserved for you, and the price is based on the agreed-upon rate.
The published terms and conditions allow for driving in Slovakia, the EU, and EFTA; they prohibit entry into Russia, Ukraine, and Belarus. Before you travel, check the specific vehicle’s terms and conditions, insurance, and roadside assistance coverage. If you have any questions, contact support.
Check and pay any foreign highway and toll fees based on your route. Return the vehicle to the location specified in your reservation.
You'll find both manual and automatic transmissions in our selection. Check the vehicle details for the specific transmission, number of seats, and available features.
Before you set out, check the documents in your vehicle and make sure you have a valid toll sticker for your car and your route. If anything is missing or you’re unsure, contact support.
Yes, after activating the add-on Second driver and approval of an additional driver in advance. The price of the add-on is €1.50 (including tax) per day. The second driver must have their own account, pass the verification process, and meet the rental requirements.
Complete the approval process through the Support section in the app before handing the vehicle over to the next driver. Simply purchasing the add-on does not replace the approval of the individual.
Yes, depending on the availability of the accessory and its compatibility with the selected car. You'll see the price when you make your reservation. You can pick up the accessories from 9:00 a.m. to 4:00 p.m. or by appointment. Make arrangements for it in advance.
You can use your own car seat if it can be safely installed according to the car and seat instructions. Check the specific model for ISOFIX compatibility and roof rack compatibility.
According to the published terms and conditions, use of the trailer is tied to the package Towing equipment. Before making a reservation, check whether the selected vehicle offers this option and whether it is suitable for your trailer. Be sure to comply with the vehicle's technical limits and the requirements of your driver's license.
If you don't see the package or appropriate vehicle you're looking for, please contact support first.
Smoking is not allowed in vehicles. The ban also applies to e-cigarettes, vaping, and IQOS. The consequences of a violation are set forth in the terms and conditions.
Please arrange in advance how and where the animal will be transported, depending on the specific vehicle. The car must remain clean, and the animal must be securely fastened during the ride.
Especially with long-term rentals, pay attention to the car's service reminders. If a service date or mileage interval is approaching, Let WOOZ know in advance. Please send the vehicle identification number, the current mileage, and a photo of the notice.
Arrange the date and service location with WOOZ. Follow the maintenance schedule for that specific vehicle; do not reset the service interval yourself. If the car reports a malfunction or indicates that you should not continue driving, treat it as a malfunction, not as a routine inspection.
Please discuss your seasonal tire change needs with WOOZ in advance. Depending on your vehicle and where you use it, we’ll confirm the date, service, and any applicable costs in accordance with your contract. Please send us your vehicle registration number, the location where you use the car, and the dates that work for you.
Do not schedule a service appointment or order a new type of tire without consulting WOOZ first. In the event of sudden tire damage or a flat tire, contact roadside assistance immediately.
A Step-by-Step Guide to Finalizing a Lease.
Return the vehicle to a branch or a location designated for your rental. Follow the information in your reservation and the instructions in the app. If you need to change your location, contact support first.
The fact that an area is marked on a map does not, in and of itself, authorize parking at every public or private location in its vicinity.
Before your reservation ends, make sure to set aside time to refuel, check the car, and take photos. Go through this list:
Before you finish, go to Pre-Return Checklist.
If the cancellation fails, contact support. Always make sure to lock and successfully cancel the reservation.
Take a photo right when you return the item and follow the instructions on the form in the WOOZ app. The published terms and conditions state 1 interior photo and 4 exterior photos. Use current, clear photos; take photos of the car from multiple angles so that its condition can be assessed.
Also include a photo of the dashboard showing the fuel level and mileage, and capture any damage in both close-up and wide-angle shots. If the form does not allow for additional photos, please send them via Support along with your reservation number and the vehicle's registration number.
A photograph alone does not replace filing a new damage report. If you have trouble recording, save your footage and contact support. Take photos from a safe location; do not step into traffic or climb onto a vehicle.
Unload the entire cargo and remove any debris. Inspect the floor, side panels, partition wall, loading edge, and cargo area doors. From a safe location, also check the visible portion of the roof; do not climb onto the vehicle.
Take a photo of the empty cargo area and report any new damage. Also return any accessories you received. Then complete the same inspection before return and end the session in the app, just as with other vehicles.
Report any new damage, missing documents, keys, or equipment to WOOZ immediately through the app’s Support feature. Include the reservation number, vehicle identification number, a description, and photos. For urgent issues, call +421 948 299 963.
If you noticed the problem while driving, don't wait until you return the vehicle to report it. Do not attempt to repair the damage yourself; coordinate the next steps according to Repair and Towing Instructions. In the event of an accident, follow these steps: instructions in the Help section.
If the issue was already reported at the time of check-in, please refer to the original report and photos. The assessment and any resulting charges are based on the supporting documentation, the specific reservation, and the applicable terms and conditions. If the rental cannot be terminated, Contact support and verify completion.
Contact customer support before your rental ends and request an extension. Whether an extension is possible also depends on the next reservation for the vehicle.
Additional charges may apply for late returns in accordance with the price list and Terms and Conditions. A phone call or message alone does not constitute a confirmed extension.
Supplement Maintenance after return costs 35 € including VAT. Check the coverage when making your reservation. Remove personal belongings and trash even when the add-on is active.
If you don't have the add-on and return the vehicle dirty, cleaning will be handled based on the extent of the dirt and the applicable terms and conditions. If the car was already dirty when you picked it up, take a photo of it and report it before you start driving.
Roadside Assistance, Damage, and Next Steps.
Do you need help on the road?
+421 948 299 963
In case of injury or immediate danger, call 112. Please send photos and supporting documents to WOOZ via the app's Support feature or to office@wooz.sk.
In the event of an accident or breakdown, call WOOZ: +421 948 299 963. In case of injury or immediate danger, call 112 first.
If you cannot reach WOOZ and need immediate technical assistance, contact the roadside assistance service listed for your specific vehicle, in its documentation, or on the assistance card. Then notify WOOZ via Support in the app or at office@wooz.sk. An email alone is not a substitute for calling for emergency assistance.
It depends on the specific vehicle, the type of incident, and the scope of assistance coverage. In the event of a technical or warranty-related breakdown, the manufacturer’s assistance service may be able to help; after an accident, the procedure is governed by the vehicle’s insurance and assistance terms and conditions.
Use the contact information assigned to that car and let them know it is a WOOZ rental vehicle. Have the registration number ready, and, if the operator requests it, the VIN from the vehicle’s documents as well. If you cannot find the contact information, contact WOOZ. No single manufacturer’s assistance number or insurance company automatically covers the entire fleet.
Stop safely and do not continue driving if doing so could endanger the occupants or damage the vehicle. Follow the instructions and the vehicle’s warning messages. If you receive a warning to stop or if there is a fluid leak, do not restart the engine until you receive instructions from a professional.
Call WOOZ or the roadside assistance service assigned to your specific vehicle. Have your location, license plate number, a description of the problem, and a photo of the report ready. If the issue is covered under warranty, service and any towing will be handled in accordance with the manufacturer’s rules and WOOZ’s instructions.
Slow down and stop in a safe place. Do not continue driving with a flat or visibly damaged tire. Do not change the tire in a place where traffic could endanger you.
Call WOOZ or roadside assistance. Report your location and the damaged tire; if it is safe to do so, send a photo. Use of the spare tire or repair kit is governed by the specific vehicle’s manual and the roadside assistance provider’s instructions. Confirm further service and reimbursement of costs in accordance with the rental terms and coverage.
Report even minor damage. The answers below will help you with the necessary documentation and next steps.
Once you've ensured safety, send a message via Support in the app or at office@wooz.sk the following documents:
Do not send identification documents or your full credit card information with your report. Keep your supporting documents and the confirmation of receipt; if an urgent matter goes unaddressed, follow up by phone.
Report any damage to WOOZ immediately. Together, we’ll determine which insurance company to report the incident to and what you need to do to assist with the process. The procedure may vary depending on the cause of the damage, the party at fault, and the specific vehicle’s insurance coverage.
In the event of a collision, fill out an accident report with the other party, and record contact information, license plate numbers, and insurance details. Sign only a truthful description that you understand; note any discrepancies and, depending on the situation, contact the police.
A WOOZ notification does not replace a claim filed with the insurance company, if required. Use WOOZ to confirm who will file the claim, by when, and what claim number has been assigned. Before repairs are made, also follow the insurance company’s requirements regarding documentation or an on-site inspection.
Contact WOOZ immediately and, depending on the situation, the police. If you suspect theft or vandalism, report the incident to the police without waiting for a response via email. Do not chase anyone, and do not tamper with evidence unnecessarily.
If it is safe to do so, take photos of the scene and the damage, note the time you discovered the incident, and record the contact information of any witnesses. Submit the available documentation and the police report, if one was filed, to WOOZ. The scope of insurance coverage will be assessed based on the specific incident and the terms of the policy.
Take a photo of the damage and report it to WOOZ as soon as possible. If the crack obstructs your view, the glass is loose, or the car cannot be driven safely, do not continue driving and contact roadside assistance.
First, contact WOOZ to arrange for a repair or replacement. The service and payment method will be determined based on the specific vehicle and its coverage. Do not attempt to repair the damage yourself, and do not cover it in a way that impairs visibility.
First, coordinate repairs, service locations, and towing with WOOZ and the vehicle’s roadside assistance service. For warranty repairs, you must also follow the manufacturer’s procedures. Reimbursement for services ordered without prior agreement cannot be automatically guaranteed.
If the police intervene or if a threat needs to be eliminated immediately, follow the instructions of the responding authorities. Notify WOOZ as soon as it is safe to do so. Keep the order, the report, the provider’s information, and proof of payment; also provide the location where the car was towed.
The scope and coverage of assistance depend on the cause of the incident, the insurance policy, the assistance program, and the rental terms for the specific vehicle. Before ordering the service, confirm its coverage and any additional charges.
Arrange for a replacement vehicle, crew transportation, or accommodations through WOOZ and the appropriate assistance service. You’ll need to confirm their availability and terms for your specific situation. Also, work with WOOZ to agree on how to proceed or terminate the rental and the billing method.
When making a reservation, be sure to review the insurance terms and conditions, deductible, exclusions, and available WOOZ Protection. This rider specifies your share of the covered loss within the limits stated in the specific offer.
A deposit and a deductible are two different things. Coverage does not mean that every type of damage or violation of the terms and conditions is covered. If you don’t understand the amount of the deductible or the scope of coverage, we’ll explain them to you before you make your reservation.
Pull over to a safe place and, if possible, charge your phone or restart the app. If you can't access your account and need help with your car, call support from another phone.
Until the situation is resolved, do not consider the rental to be over. Please contact support to arrange for the car to be secured and the rental to be finalized.
Contact support and provide your reservation number, vehicle information, and a description of the items. We'll arrange a way to pick them up. Do not create a new paid reservation just because you left something behind without prior agreement.
The current price list is included in WOOZ Terms and Conditions. See the specific vehicle listing for rental rates, add-ons, and mileage charges. If you have any questions, please contact customer support before confirming your reservation.
Invoices and Support.
Yes. Please provide us with your company's billing information when setting up the rental, or contact support to arrange for it to be added. We issue the invoice after the rental period ends.
If you plan to use our services regularly or long-term, please let us know how many cars you need and for how long. We’ll work with you to arrange a customized quote and billing based on our partnership.
Open the section Support In the app, send a message to office@wooz.sk or call +421 948 299 963. When inquiring about a rental, please provide your reservation number.
In the event of an immediate threat to your health or life, call 112.
Contact us through the in-app Support feature or at office@wooz.sk. If you have a question about your rental, please include your reservation number.
You can find the specific terms and conditions for the selected vehicle and in Terms and Conditions. You can find an overview of data processing in Privacy Policy.
