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GTC

General Provisions

  1. The service provider for the WOOZ app (hereinafter also referred to as the „App“) and its operator is PHX ProFi s. r. o., with its registered office at Kojatická Dolina 228, Kojatice 082 32, Company ID No.: 53 808 720, registered in the Commercial Register of the Prešov District Court, Section: Sro, File No. 42421/P (hereinafter also referred to as the „Operator“ or „Provider“).
  2. These General Terms and Conditions (hereinafter also referred to as the „GTC“) govern the relationships between the Provider and third parties to whom the Provider provides various services.
  3. A customer or user (hereinafter also referred to as the „User“ or „Customer“) is any natural person or legal entity who registers and creates an account in the Application. A natural person must be at least 18 years of age and hold a driver’s license.
  4. The services provided by the Operator are described in more detail in Article II of these General Terms and Conditions and consist primarily of the rental or lending of motor vehicles.
  5. The General Terms and Conditions are binding on both the Provider and the Customer, and the current version is published in the Application.
  6. The Operator may update these terms and conditions from time to time. Additional information is available in the App under the „Support“ tab, which allows you to contact the Operator via messages, email, or phone.

Explanation of certain terms:

  • Application: The WOOZ app is software for renting, unlocking, and locking a vehicle.
  • Price List: An integral part of the contract specifying prices and penalties, issued by the operator.
  • Rental Period: The time from „Start of Trip“ to „End of Trip.“.
  • Vehicle: A vehicle equipped with the company's GPS tracking system.
  • Registration Agreement: A distance contract between the user and the operator.

Services for the Client

  1. A “Client” is any natural person or legal entity interested in ordering the Provider’s services.
  2. The service allows for the short-term use of vehicles for a fee without the involvement of an operator representative. The service is available 24/7, and the use of vehicles is permitted only in the Slovak Republic and the following countries:

Allowed countries:

  • Member States of the European Union, with the exception of Romania and Bulgaria,
  • EFTA countries: Norway, Switzerland, Liechtenstein, and Iceland.

Prohibited Countries:

  • Russia,
  • Ukraine,
  • Belarus.

Countries subject to the reporting requirement:

  • Romania,
  • Bulgaria,
  • Albania,
  • Serbia,
  • Bosnia and Herzegovina,
  • Kosovo,
  • Montenegro,
  • North Macedonia.

The user is required to notify us in writing of a planned trip to the listed countries at least 48 hours before entering their territory, either through the app (Support section) or via the contact form on the website www.wooz.sk/kontakty.

At the same time, based on such a notification, the provider may set specific rental conditions (e.g., an increased security deposit, extended insurance, a higher rental package, etc.) or may refuse to approve the trip to the country in question. The notification from the renter alone is not considered automatic approval. The provider is required to respond to the request without delay, no later than 24 hours after the request is sent.

  1. A list of vehicles available for short-term use is available in the App, and the user selects a specific vehicle (hereinafter referred to as the „vehicle“).
  2. All vehicles are equipped with the operator’s GPS tracking device. Tracking is necessary for the protection of property and the analysis of trips. The user acknowledges that vehicles may be monitored by a GPS tracking system within the scope of the Lessor’s legitimate interests.
  3. Every vehicle has a valid highway toll sticker in the Slovak Republic.

To use the operator's services, you must:

  • Download the WOOZ app and create an account.
  • Enter your personal information and upload photos of your documents (ID card, driver’s license, and a selfie—a photo of your face). The verification process is conducted manually by the operator’s staff within 24 hours. In certain cases, the Operator may request additional documents or information from the user. The Operator also reserves the right to reject registration without providing a reason.
  • Register a payment card: Upon registration, 0.02 EUR will be charged as a verification fee payable to the operator, which will be credited toward the use of the operator’s services.

The provider also offers additional services at its address at Duklianska 19, Prešov 080 01, as specified in the Price List available here:

  • Child Car Seat Rental
  • Rental of booster seats for children
  • Roof racks
  • other

User Rights and Responsibilities

  1. The Operator shall hand over the vehicle to the User, and the User shall take possession of the vehicle at the moment it is unlocked via the app, in the manner and according to the instructions provided in the app. Upon taking possession of the vehicle, the renter is required to inspect the vehicle’s condition, particularly its roadworthiness, any visible damage, and basic functionality, as well as the fuel level, windshield washer fluid level, and the degree of soiling (inside or outside). For vehicles with a key, the key is located inside the vehicle; for vehicles with keyless ignition, the key is not located inside the vehicle.
  2. By picking up the vehicle, the user confirms that the vehicle is in good mechanical condition, has all required and agreed-upon equipment, as well as the necessary documents. Any defects (damage, dirt, missing equipment) must be reported directly through the App; otherwise, it is assumed that the User has taken delivery of the vehicle without any defects and/or damage.
  3. The rental ends upon confirmation in the app at the designated parking lot. Upon completion of the rental, the user is required to follow the instructions provided in the app and properly photograph and return the vehicle. If the vehicle is not properly returned, the user is liable for all costs and damages incurred by the operator.
  4. The user assumes full responsibility for any violations and fines. The operator is authorized to provide the user’s information to the police or administrative authorities. In the event of a violation of these terms, the operator may remotely lock the vehicle.
  5. In the event of an accident, theft, or vandalism, the user must immediately call the operator’s call center at +421 948 299 963. The user must not sign any admission of guilt without a representative of the operator present.
  6. The User hereby declares that he or she personally inspected the Vehicle in detail prior to the conclusion of this contract and that the Vehicle is fully roadworthy.
  7. The user is required to take all necessary precautions throughout the rental period to prevent damage to the Vehicle. In the event of a breach of this obligation, the user is liable for any resulting damage.
  8. The user agrees not to make any modifications to the Vehicle without the provider’s consent.
  9. The User is required to maintain the Vehicle in the same condition as when it was picked up from the Provider, taking into account normal wear and tear.
  10. In particular, the user is required to ensure that no damage occurs to the vehicle, to follow the vehicle manufacturer’s instructions regarding vehicle operation, and to follow the instructions regarding tire inflation.
  11. The user is required to check the levels of engine oil, coolant, and brake fluid, as well as tire pressure and other vehicle components that could subsequently endanger traffic safety or damage the vehicle, before driving. The user is fully liable for any damages resulting from a failure to fulfill these obligations.
  12. The User is required to comply with the no-smoking policy in the vehicle. In the event of a violation of this obligation, the User is required to pay the Provider a penalty fee of 500 EUR for violating this policy, as specified in the Price List.
  13. The user is required to use the Vehicle exclusively for his or her own purposes. Subleasing the vehicle, engaging in any other for-profit activity, using the vehicle to participate in races, competitions, or similar events, using the vehicle to push or tow other vehicles, trailers, or other objects, as well as using the Vehicle in violation of the terms set forth in the Vehicle’s user manual or the Provider’s instructions, shall be considered a material breach of the terms of this Agreement, and the Provider is entitled to impose a contractual penalty of 2,000 EUR on the User; the Provider is also entitled to immediately terminate this lease agreement and demand the immediate return of the Vehicle. The User may not transfer the use of the vehicle to another person. A User that is a legal entity or sole proprietor may designate a group of its own employees authorized to use the vehicle; however, it may not transfer the vehicle to another legal entity or sole proprietor. The group of employees authorized to use the vehicle must be specified in the lease agreement.
  14. The User may not operate the vehicle while under the influence of alcohol, narcotics, or psychotropic substances, nor may the User operate the vehicle in a manner that violates the Agreement or its purpose. In the event of a breach of this obligation, the User is required to pay the Provider a penalty fee of 250 EUR for violating this prohibition, as set forth in the Price List.
  15. The contracting parties have agreed that the costs of fuel during the term and effectiveness of this contract shall be borne by the User. The User shall return the Vehicle to the Provider with a full tank, containing the same amount of fuel as when the Provider handed over the Vehicle to the User. Otherwise, the User is obligated to pay the Provider a contractual penalty of 2 EUR per liter of gasoline or diesel.
  16. The User is not authorized to sublease the Vehicle to a third party without the Provider’s prior written consent. In the event of a breach of this obligation, the User is required to pay the Provider a penalty fee of 1,500 EUR for violating this prohibition, as specified in the Price List.
  17. The vehicle is covered by both collision and liability insurance, and in the event of a claim, the User is required to contact the Provider immediately and report the claim in writing to the Provider as well as to the relevant insurance company; otherwise, the Provider is entitled to claim damages and a penalty fee of 500 EUR for violating this prohibition, as specified in the Price List, from the User, and the Provider is also entitled to demand the immediate return of the Vehicle.
  18. Since the vehicle is covered by both mandatory liability insurance and collision insurance, the User agrees to pay an excess of 10%, or a minimum of 500 EUR, in the event of a claim, in accordance with the insurance company’s terms and conditions.
  19. In the event of a traffic accident involving the User and their vehicle, the User is required to immediately, without undue delay, the relevant unit of the Slovak Police Force, complete an accident report at the scene of the accident, and notify the provider of the accident by telephone. The accident report must include the first and last names and addresses of the parties involved and witnesses to the traffic accident or damage incident, the license plate numbers of the vehicles involved, and the designation of the relevant unit of the Slovak Police Force that investigated the damage or traffic accident. In the event of a breach of this obligation, the User is required to pay the Provider a penalty fee for violating this prohibition in the amount specified in the Price List.
  20. The User is fully and unconditionally responsible for paying the Provider all fines and court costs related to parking, traffic violations, or other violations of the law imposed on the vehicle in question and incurred during the period in which the User was using the rented vehicle. The Provider shall request payment for the violation from the User in writing, by phone, or by email within 7 days. If the User fails to pay the Provider for the violation within 7 days of the Provider’s request, the Provider reserves the right to charge the User a Fee for breach of this obligation in the amount of 150 EUR in accordance with the Price List. The User hereby also grants their consent that, in the event they do not voluntarily pay the relevant fines and expenses, the Provider is authorized to deduct these costs directly from the User’s registered payment card.
  21. The User is liable for any damage caused to the Vehicle during the term and validity of this Agreement and is obligated to compensate the Provider for such damage in full.
  22. The User agrees to reimburse the Provider for the costs of vehicle repairs and the rectification of any defects or damage caused by the User that are not covered by the insurance company.
  23. Upon expiration of the rental period, the User is required to return the Vehicle in the same condition as when it was picked up, taking into account normal wear and tear. Upon the expiration of the rental period, the User is required to return the Vehicle to the location where it was picked up from the Provider. In the event of a breach of this obligation, the User is required to pay the Provider a penalty fee of 150 EUR, as specified in the Price List, for each day of delay in returning the Vehicle.

Order and Price for Services

  1. The price of the Service is determined in accordance with the current Price List published in the Application at the time the Service is ordered. The Provider is entitled to amend the Price List; the current version of the Price List is always published in the Application. here.
  2. The Provider reserves the right to change prices. The current price of the service will always be disclosed during order confirmation. The Customer has the opportunity to review the total price, including any VAT at the statutory rate and all other fees, before ordering the service.
  3. The Customer is obligated to pay the Operator the price for the ordered Service by wire transfer to the Operator’s bank account or by credit card through a payment gateway, in a proper and timely manner. The Provider will not begin providing the service until the payment for the services has been credited to the Provider’s bank account.
  4. Termination of the agreement prior to the agreed term of the Service is possible only by mutual agreement or by the Provider’s withdrawal from the agreement. The Provider may terminate the agreement in writing or by email to the address specified in the order if the Customer’s requirements conflict with these General Terms and Conditions or generally binding legal regulations.
  5. The customer may not withdraw from a contract for the provision of services if the service has been fully provided.
  6. The Customer is entitled to request cancellation of the service no later than 24 hours before the start of service provision, without incurring a fee. If a request to cancel the service is made less than 24 hours before the service is scheduled to begin, the Provider is entitled to charge a cancellation fee in the amount specified in the Price List or by the specific vehicle owner.

Rights and Obligations of the Client and the Provider

  1. The Provider undertakes to provide its services with due professional care, honestly, properly, and in a timely manner, in good faith, and in accordance with generally applicable regulations, and to protect the Client’s legitimate interests.
  2. The Client has the right to receive the information gathered by the Provider in a proper and timely manner.
  3. The Client is required to always provide the Provider with accurate information.
  4. Throughout the entire period during which the service is provided, the Client is required to provide the Provider with the necessary cooperation to fulfill the purpose of the ordered service.
  5. The Provider reserves the right to refuse to provide the service if the Customer, the Customer’s activities, or the intended order are in violation of these General Terms and Conditions or the law.
  6. The Provider reserves the right to terminate the concluded contract with immediate effect if the Client fails to provide the Provider with the necessary cooperation, in particular, but not exclusively, if the Client knowingly provides the Provider with false information. In such a case, the Provider shall refund to the Client a pro rata portion of the fee already paid, to the extent that the entire service has not yet been provided.

Complaints

  • The Customer has the right to file a complaint regarding the Service provided to them, in accordance with generally applicable laws and regulations. The Complaint Policy is available here.
  • The Customer is entitled to file a complaint using the designated Complaint Form directly in the Application after clicking here, by mail (in paper form) to the company’s registered office, by email, in person, or by any other means permitted by law.

Security and Privacy

  • The controller declares that all personal data is confidential and will be used solely for the purpose of fulfilling the contract. All personal data voluntarily provided to the operator is collected, processed, and archived in accordance with the applicable laws of the Slovak Republic, in particular in accordance with the requirements of Regulation (EU) (EU) 2016/679 of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter also referred to as the „Regulation“) and Act No. 18/2018 Coll. on the Protection of Personal Data and on Amendments to Certain Acts (hereinafter also referred to as the „Act“).
  • The processing of personal data is governed by „Privacy Policy“ available here.

General and Final Provisions

  1. In the event of a conflict between the provisions of the General Terms and Conditions and those of a specific contract or agreement, the differing provisions in the agreement shall prevail. The applicability of the General Terms and Conditions or any part thereof may be excluded only by a written agreement between the contracting parties. Legal relationships not governed by the agreement or the GTC shall be governed by the applicable laws of the Slovak Republic.
  2. These General Terms and Conditions apply to business relationships (as well as any other legal relationships that may arise therefrom) with natural persons who, when entering into commercial contracts under these General Terms and Conditions, are not acting within the scope of their business activities, are governed not only by the general provisions of the Civil Code but also by specific regulations, in particular Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts, as amended.
  3. By submitting an order, the Customer confirms that they have read these General Terms and Conditions and agree to them in their entirety.
  4. If the competent authorities of the Slovak Republic determine that any provision of these General Terms and Conditions is invalid or unenforceable, whether in whole or in part, the validity and enforceability of the remaining provisions of the GTC and the remaining parts of the relevant provision of the GTC shall remain unaffected.
  5. The General Terms and Conditions apply as set forth on the operator’s website on the date the electronic order form is submitted, unless otherwise expressly agreed upon by both parties.
  6. You have the right to contact us with a request for redress by sending an email to: reklamacie@wooz.sk if you are not satisfied with how we handled your complaint or if you believe we have violated your rights. If we reject your request or fail to respond to it within 30 days of its submission, you have the right to file a petition for alternative dispute resolution with an alternative dispute resolution entity („Entity“) pursuant to Act No. 391/2015 Coll. on Alternative Dispute Resolution for Consumer Disputes and on Amendments to Certain Acts, as amended („Act on Alternative Dispute Resolution“).
  7. The entities are authorities and authorized legal entities pursuant to Section 3 of the Act on Alternative Dispute Resolution, and a list of them is published on the website of the Ministry of Economy of the Slovak Republic. https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1.
  8. You may file a motion in the manner specified in Section 12 of the Alternative Dispute Resolution Act.
  9. You also have the right to initiate out-of-court dispute resolution online through the OSR platform available at https://ec.europa.eu/commission/presscorner/detail/sk/IP_16_297 or https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SK.

The supervisory authority is:

  • Slovak Trade Inspection (SOI) SOI Inspectorate for the Prešov Region
    Obrancov mieru 6, 080 01 Prešov 1
    Supervision Division
    Department of Product Technical Inspection and Consumer Protection
    Phone: 051/ 7721 597
    Fax No.: 051/ 7721 596
    Email:
    pr@soi.sk
  1. The Operator reserves the right to amend these Terms and Conditions. The User must be notified of any changes to the Terms and Conditions in advance (at least 15 days before the changes take effect), and if the User does not agree to the changes, the User has the right to terminate the contract without penalty.
  2. These Terms and Conditions are effective as of June 9, 2026

In Prešov, on June 9, 2026

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