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We've compiled the most frequently asked questions about registration, payment, and rentals. You can find detailed instructions and additional answers in our FAQ.
How do I start using WOOZ? +−
Download the WOOZ app, create an account, upload the required documents, and add a payment card. Manual verification may take up to 24 hours, so please register in advance. Learn more about registration and account verification →
When do I pay the rent? +−
You'll see the price and terms before confirming your reservation. You pay the rental fee at the time of booking; mileage and any additional charges will be billed based on the duration of the rental. More about prices and payments →
When is the deposit held? +−
The deposit is held when you unlock the vehicle. Check the exact amount in the reservation terms and conditions, and make sure your card has sufficient funds and a high enough credit limit. Learn more about the deposit →
What should I do if I need help while traveling? +−
Return the vehicle at the agreed-upon time to the designated location, with a full tank of gas as standard. Check its condition, take the required photos, and complete the rental return in the app. Also, make sure the car is locked. Pre-Return Checklist →
Can I lease a car through my company? +−
Yes. Before making a reservation, please confirm your company information and billing method with us. For longer rentals or ongoing partnerships, please let us know what type of vehicle and time frame you need. More for Businesses and Contacts →
